“The world is my oyster”, as the saying goes. Maybe that’s where London transport authorities got the name for their versatile ‘Oyster card’? I was going to write an ultra-positive post praising the usefulness of this card. However, I had to add a warning at the end of this post, having learned the hard way how important it is to be fully aware of all the conditions of use.
But, let’s start with the positive. Compared to the old system for tourists and visitors of 1-day or 2-day travel cards, now having access to the “top up as needed” Oyster card was a really welcome change during my recent visit to London.
Arriving at Gatwick airport, I simply went to the train tickets counter, and bought my card: £5 deposit on the card itself, and £30 credit, which I reckoned should be enough for my four-day stay. And it was enough although no problem if you spend more, you can top the credit up at any tube station. The card is good on the tube, and London buses, too. Very handy.
I especially appreciate having a card in my pocket to use on the buses. I never know exactly where I will be getting off, which is why having to buy individual tickets from a driver is always a bit complicated. Not to mention, having the right change as well. I love just getting my card out, flashing it to the reader, and I’m ready to hop on, and off, wherever I want!
Unfortunately, my “thumbs up for the Oyster card” spiel has to come with a serious warning! Buying my ticket, I was told that if I didn’t want to keep it, I could hand the card back, when leaving the country, and get the £5 deposit back. Brilliant, I thought at the time. Yet, trying to do this, at exactly the same counter at Gatwick airport, I was told that there was still 90 pence worth of credit on the card, which meant that I couldn’t get my money back. WHAT? “This is why we put this warning on the card”, said the irritatingly know-it-all assistant at the counter. And blow me, there was the sticker on the card, printed in tiny letters as usual, reading:
REFUNDS for unused credit MUST BE completed at a London underground station before travelling back to Gatwick Airport. NO REFUNDS for unused credit can be given at the airport.
So there, quite clear, no point in protesting even though, of course, I tried. Quite honestly, how many of you always read all the small print on everything? Why on earth wasn’t I warned about this, when purchasing the card? Or is this an intentional scheme to earn £5 extra from each unsuspecting traveller? Looking at the card now, in its plastic cover, this small print is quite conveniently partly obscured by the text on the cover. I was furious for a while but then, we are not talking about a fortune, and no doubt, I will go to London again, and be able to use this same card, and all the ease it provides me with getting around Britain’s lovely capital.
Lesson learned, though – to avoid unnecessary disappointment and frustration, carefully read all the small print on anything you buy!